Need help? Check the frequently asked questions below, or reach out to us directly.
Email: support@woofmates.app
We typically respond within 24 hours.
A Woof is a simple one-tap signal that lets your pack know you're heading out for a walk. No chat, no commitment — just a friendly nudge. Your Woof stays active for 30 minutes. If a friend is free, they can join you. If not, no big deal.
Meet someone at the park? One of you opens the Add Friend screen and shows a QR code, the other scans it. That's it — you're in each other's packs. You can also share an invite link.
The Poop Tracker lets you rate your dog's digestion on a scale from 0 to 10 after each walk. It's especially useful when you're switching food and want to monitor how your dog reacts, or when you need to share observations with your veterinarian.
Co-owner is a feature that lets two people share the same dogs. Both owners see the same dog profiles, health records, and poop logs — all synced in real time. To add a co-owner, go to Settings and generate a QR invite for the second owner to scan.
WoofMates Premium unlocks: up to 10 dogs (free: 2), unlimited favorite places, co-owner support, vet report PDF export, and an ad-free experience. You can subscribe monthly ($2.99/mo) or yearly ($19.99/yr).
Go to Settings, tap "Export Vet Report", and select the dog. The app generates a PDF with all health records (vaccines, medications, notes) and poop logs — ready to share with your veterinarian.
Subscriptions are managed through your device. On iPhone: Settings → Apple ID → Subscriptions → WoofMates → Cancel. On Android: Google Play → Payments & subscriptions → Subscriptions → WoofMates → Cancel.
Go to Settings → Delete Account. This permanently removes all your data including dog profiles, health records, poop logs, and pack connections. If you have an active subscription, please cancel it first in your device settings.
No. WoofMates works with anonymous authentication — no email or password required. You can optionally link your Apple or Google account to keep your data safe across devices. Account linking is required for Premium and co-owner features.
Yes. Your poop logs and health records are visible only to you and your co-owner (if any). Pack members can only see your dog names and photos. We don't sell or share your data. See our Privacy Policy for details.